Frequently Asked Questions (FAQs)
1. How do I place an order?
Browse through our website to explore various categories and collections. Click on a product image to view details. If you wish to purchase, click "Buy Now" to add the item to your cart. You can access your cart in the upper right corner. To add more products, select "Continue Shopping." When you're ready, proceed to "Checkout" to choose a payment method. If you prefer Cash on Delivery (COD), please check if the service is available for your pin code.
2. Do I need an account on Gareebzone?
No, you can checkout as a guest. However, creating an account makes future orders easier and provides a better shopping experience.
3. Are product colors accurate?
We ensure that our product images are as close to reality as possible, without special effects. However, colors may vary slightly depending on your screen settings (mobile, laptop, or desktop). Since many of our products are handmade and use natural stones, minor variations in shade or design may occur.
4. Are product dimensions mentioned?
Yes, most products have detailed size specifications. You can find them under the "Size, Description, and Material" sections on the product page. If the size details are missing or if you have any questions, please contact us before placing your order, and we will provide accurate size information.
5. What payment methods do you accept?
We accept all debit and credit cards issued in India and internationally. Cash on Delivery (COD) is also available, but it includes a nominal convenience fee for cash handling, charged by our courier partners. For international customers, payments can be made via Razorpay.
6. Will I receive shipping details?
Yes, you will receive a tracking number via email within 24 hours of dispatching your order. You can use this number to track your shipment.
7. What if I can't connect to your helpline number?
If your call goes unanswered multiple times, please write to us at hello@gareebzone.shop with your name and contact number. We are often engaged in exhibitions, making it challenging to handle calls during peak hours. We appreciate your patience and will call you back as soon as possible.
8. Do you accept returns, replacements, or refunds?
Yes, we have an exchange, return, and refund policy. Please refer to our Terms & Conditions page for complete details.
9. Do you offer customization?
Yes, we love custom designs! Email us at hello@gareebzone.shop, and we would be delighted to create a unique design for you. For more details, visit this link.
10. Can I resell your jewelry?
Yes! If you're interested in reselling our jewelry, please email us at hello@gareebzone.shop with the subject "Reselling." We will get in touch with you to discuss further details.
11. What if I have questions before purchasing?
We are happy to assist you! Contact us via:
Call or WhatsApp: +91 9820073924
Email: hello@gareebzone.shop
12. Is shipping free?
Prepaid Orders: Free shipping.
Cash on Delivery (COD) Orders: A nominal charge of ₹50 applies.
For any further inquiries, feel free to reach out. Happy shopping with Gareebzone!